Fuel giants Adnoc claim their shake-up in Abu Dhabi has been a massive success so far.
Twenty service stations in the capital began a free trial period last Wednesday as the changes are rolled out gradually.
Until now, it has been common to rock up to a station and have an attendant fill your vehicle without you even needing to leave your seat.
But that’s about to change.
Soon, all fuel customers will be able to choose the self-serve option or pay a “small fee” to have an attendant do it for you.
Adnoc have been tight-lipped about how much the fee will be and when the changes will be implemented across the board.
They haven’t disclosed the information in any of their promotional material and representatives have ignored Time Out’s request for more details.
But we do know attendants have been telling customers in the capital that it will cost Dhs10 to use the premium option.
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And it is expected to be introduced fully on May 1.
Some customers have expressed concerns they won’t know how to fill up their own vehicles.
But Adnoc say since last Wednesday, 157,000 transactions have occurred at the 40 ADNOC Flex stations with 69 per cent of customers choosing the Premium Service and 31 per cent taking the self-serve option.
Saeed Mubarak Al Rashdi, ADNOC Distribution’s Acting CEO, said: “The early results of the ADNOC Flex free trial period are encouraging and clearly show that customers, while still familiarizing themselves with the new fueling options, like the greater choice of fuel services that ADNOC Distribution is offering.
“Staffing levels have been increased at ADNOC Flex stations and our attendants have been assisting customers to understand and choose the service that best suits them.”
As part of the changes, customers will also be able to have fuel delivered straight to their door, just like you would with a pizza or your laundry.
